Pre-Sales: Consulting and Research



Service


Opex Technologies


Provider Direct




Solution Cost


  • Best price guarantee & lowest cost from the start


  • Need to haggle for best price




Solution Contract


  • Direct with Provider


  • Direct with Provider




Solution Options


  • Unbiased representation.
  • All major Providers specific to your market and solution


  • One biased option




Pre-Sale Support


  • Opex Consultant, Opex Engineer, Provider Channel Manager, Provider Engineers


  • Provider Sales Rep & Provider Engineers




Expertise


  • Level the playing field and represent YOU the client
  • Unbiased comparisons, research and information on all Provider’s and solutions
  • Trained by many different Provider’s and unbiased industry Engineers
  • Trusted expertise consulting on solutions, researching providers, negotiating contracts &
    direct experience with Provider’s implementation & post-sale support processes


  • Represent the Provider
  • Bias to own Provider and solutions
  • Trained by one Provider


Post-Sales: Implementation



Service


Opex Technologies


Provider Direct




Order Processing


  • Completed by Provider


  • Completed by Provider




Project Manager


  • Opex PM & Provider PM


  • Provider PM Only




Solution Implementation


  • Opex PM & Provider PM


  • Provider PM Only




Support


  • Opex & Provider


  • Provider Only


Post-Sales: Support



Service


Opex Technologies


Provider Direct




Trouble Ticket Submission


  • Client submits to Provider NOC
  • Client submits ticket # to Opex Support


  • Client submits to Provider NOC




Trouble or Billing Ticket Escalation


  • Client requests ticket # from Provider
  • Opex Support escalates ticket to Provider Senior Management


  • Client requests escalation with the Provider




Customer Service Contacts


  • Opex Consultant, Opex Support Manager, Provider NOC, Provider Account Manager, Provider Channel Manager, Opex Escalation Contacts


  • Provider NOC, Provider Account Manager


Can you identify the right network, cloud, and as a service solution for
your business from the hundreds of options out there?

Opex Technologies can.

Talk to an Advisor Today And Find The Best IT Solution