Global Manufacturing Enterprise's Cybersecurity Posture with 24/7 Managed Detection and Response Using Microsoft Sentinel
Learn How Opex Transforms
Opex partnered with the bank in a comprehensive engagement. They began by understanding the bank's challenges, which included low CSAT scores, long hold times, and an outdated on-prem system. Opex then helped the bank navigate the cloud solution landscape, shortlisting providers from nearly 10 options to the best fit. This ultimately led to a solution that improved customer satisfaction (CSAT), reduced hold times, and enhanced the agent experience.
Overview
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The client recognized the need to prioritize their security posture to mitigate cyber threats. They sought a solution and a provider offering 24/7 high-quality support for their lean internal team.
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Opex helped analyze the security landscape, finding the right provider to modernize and protect their IT infrastructure.
Addressing Challenges
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The client, a large global manufacturing enterprise with a small security team, struggled to manage legacy applications and growing security needs. They aimed to leverage existing Microsoft E5 security tools and required a managed service for implementation and management.
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The goal was to shift from a reactive to a proactive security posture, meeting Board mandates to improve security, lower risk, and better utilize existing tools with threat hunting and machine learning.
Initiatives
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Conducted full discovery of client needs and timing through in-person sessions
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Provided demos from providers to illustrate technology integration and daily operations
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Engaged Opex SLaaS to create a Ransomware playbook and conduct a tabletop exercise
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Researched the MDR landscape using the Opex RFI process
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Analyzed multiple proposals from leading security providers
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Negotiated best-in-class final price and MDR platform with advanced security measures at a 50% cost reduction
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Developed business case to get security budget approved at the Executive & Board level
Conclusion
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Completed rollout of Microsoft defender MDR solution in 60 days.
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Implemented Microsoft Sentinel and Defender XDR.
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Implemented 24/7 Security operations through a leading MDR provider.
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Completed ransomware tabletop exercise and wrote policy playbook to be used for future tests or attacks.