Worldwide leader in automotive and industrial solutions transform their retail network
Learn How Opex Helped
This client success story dives into Opex’s role in leading their client’s retail network transformation process for Project Evolution where the goal was to consolidate and modernize the client’s retail stores across the country.
Addressing Challenges
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The client was leaving their existing MSP for performance issues while at the same time looking to consolidate providers, increase bandwidth & uptime, migrate infrastructure to AWS, and were implementing new systems at all retail locations to modernize the customer experience
The existing store network was inconsistent between corporate and franchises, included multiple vendors & technologies, and there was very low confidence it would support the Project Evolution store of the future initiatives
Ensuring Success
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Opex’s Client Success Team partnered with the client and the winning provider to create ordering and implementation workflow to ensure implementation timelines are met with corporate and franchise stores
The result was a consistent store network design with increased bandwidth, redundancy and provider consolidation to support their Project Evolution future initiatives without increasing any costs
Conclusion
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Streamlined the RFP to POC to final contract execution and implementation kickoff process on time enabling them to move away from current provider before contract expired
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1500 + stores will now have a consistent network design with increased bandwidth, redundancy and additional hardware that enables the store of the future modernization efforts
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Consolidated (4) providers supporting the stores with hundreds of separate network contracts down to a single provider and support model
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Consistent financial modeling throughout the project led to lowest possible solution cost and financial approval at the Executive level