The workplace is constantly getting better and transforming. Now, probably more than
ever, is a good as time as any for your business to offer better collaboration strategies that will lead to increase communications value for your customers and your employees. This guest blog from our partners at CallTower talks about these strategies in greater details.
Unified communications solutions are being talked about more as more employees are working from home, and as more offices are expanding on a global scale. There are several Unified Communications (UC) trends that you should expect during this year.
Will E-Mail Still Be King?
Email has been the number #1 communication method for many companies for a number of years now. Email is not going anywhere anytime soon, but businesses like yours are finding different options. Email will always have a usefulness to it, especially when it comes to sending messages.
However, when it comes to receiving messages quicker and interacting with the other person, they will usually turn to instant messages. Instant messaging gives you the real-time conversation you need in a small or medium-sized business. It does not matter what you prefer as a business, Instant Messaging (IM) is certainly something you should at least consider.
A Growing Mobile Workforce
Are you hoping to create a remote collaboration strategy? As the needs of your customers change, you will need to find various ways to make sure your remote employees are always aware of the changes that are going on in the workplace. Your remote employees need to be aware of new strategies and changes, despite the fact that they are not always physically in the workplace.
With the right UC strategy, your business will be able to host video conferences, chat sessions, audio chat, etc. Someone will also have various opportunities to share their desktop with their fellow employees so no one will miss a thing.
The remote and virtual workforce is constantly growing, and having audio chats, video chats, conference calls, web meetings, etc. will continue to be an important tool for your business, especially when you have employees who are working from home or working while they are traveling.
A dependable and reliable UC strategy will allow everyone to remain connected at all times.
The Cloud And Unified Communications
Unified Communications that are hosted in a cloud environment are growing rapidly, especially for the businesses like yours that are looking to improve customization, while finding a cost-effective method.
Cloud-based Unified Communications as a Service (UCaaS) will allow your business to manage various applications, which will allow you to create a fully integrated UC solution. Integrating the cloud into your UC solution will result in your business being more productive and efficient.
UC strategies will give your business the ability to obtain access to a variety of features and applications that will be integrated into one platform.
Many UC platforms are not exactly unified in the beginning. This is why it is so important to make sure your business does everything it can to integrate your UC solution. The expectations for collaboration tools have gotten bigger since they were first introduced.
The right UC technology will give you plenty of opportunities to make sure your employees are connected, and that your customers will always have a way to connect with your employees.