Technology providers are constantly working to stay on the front lines of the changes and advancements in technology so that they can provide businesses with the most up to date and newest solutions. Our partners at Talkdesk shared their five “must-haves” for the 2019 call center as AI continues to transform technology, and a new generation of agents adapt to contact centers. Read below to find out more about the benefits of CCaaS and how Talkdesk is finding ways to develop their CCaaS solutions to keep up with the latest shifts and trends.