UCaaS is trending today because it enhances and improves communication, which is essential in today’s workplace. A unified communications solution can come in many different forms, however, one is through team messaging apps. A partner of Opex Technologies, 8x8, recently shared the benefits of team messaging apps in a blog. Read below to learn more about what team messaging apps are and how they greatly improve communication and collaboration.

Collaboration is necessary for any company to thrive. But, to help your organization collaborate effectively and efficiently, you’ll need the proper communication technology in place. For example, the right team messaging app can help you create a positive and productive working environment that cultivates strong interdepartmental relationships.

Here we take a look at five ways a team messaging app can help improve collaboration in the workplace.

What Is a Team Messaging App?

A team messaging app is an application or platform that lets you communicate through messaging, voice and video conferencing. This technology enables your team to easily collaborate from anywhere in the world, on virtually any device. Team messaging apps can be bundled with other communication channels to serve as a unified communications (UC) platform for all your company’s needs. A unified communications platform increases synergy and streamlines the way you work with your customers and co-workers.

The Benefits of a Team Messaging App

Here are 5 benefits that team messaging can provide to your company.

1. Unified Access

A team messaging app gives your team unified access to a platform that connects anyone on any device (desktop, laptop, or mobile). With a streamlined user experience, team messaging apps give users intuitive messaging functionality such a file sharing. And, whether they’re using Mac or Windows, your team will have complete access to your company directory and a full chat transcript history for each customer. Unified access also means increased productivity because your team can send and receive messages faster, enabling them to provide better customer service.

2. Easy to Scale

A team messaging app allows you to easily manage your business communications whether you’re a company of 10, 10,000, or beyond. Plus, if your organization is growing, you don’t have to worry about overpaying. You can add what you need as you grow.

3. Organize Contacts

A professional communications messaging service can help you keep track of your contacts and organize them by categories like customers, business associates, suppliers, or vendors. They can help you and your team take charge of work processes and stay on top of projects with built-in features that keep track of performance and progress.

4. Business to Business Collaboration

Communicate within your organization, share content, and collaborate with ease. Team messaging makes it easy to compare ideas, creative concepts, memos or any other relevant information. Communication with external partners is both quick and effective with features like an intuitive interface that’s simple to use. You can even keep conversations organized by topic and have the option of choosing public or private meeting rooms.

5. Improves Workflow

SMS group messaging helps improve workflow by using familiar messaging behaviors. This allows your employees to quickly share text and files with partners and consultants, as well as team members around the globe. An SMS group messaging app even gives your team the freedom to choose their group messaging service, which ultimately saves time and improves overall workflow. By saving time and improving workflows, you’ll also boost working relationships and promote transparency among employees.

How Long Does Team Messaging Take to Set Up?

The best part of team messaging is that it’s easy to set up. You don’t need expensive equipment, or a ton of extra money to implement this kind of solution. By using your identity and an authentication management tool, your employees will be automatically set up with access to team messaging. No additional steps are required allowing you to enjoy the benefits of your new messaging functionality reasonably quickly.

Team messaging apps for work can help your company provide better collaboration between team members near and far. If you’re looking for a solution offering a unified desktop and mobile experience, a team messaging app is easy to use and provides multiple benefits for any growing business.


If your business is in the market for UCaaS, Opex Technologies has a portfolio of 300+ trusted providers like 8x8 that can provide you the best solution. Visit our expertise and services page to learn more about Opex and to find out how we can help you in your technology search.